These are the instructions for this section: → 続き

2020年7月24日 CATEGORY -

Part 1- Customer Handling
• Examiner will give a situation, the examinee will be the employee and the examiner will be the customer.

• The examiner will have a complaint and the examinee will need to handle the complaint.

Part 2- Reporting to Superior
• Examiner will act as the boss this time and the examinee will act as the employee.

• Examinee will report to the boss what happened with the complaint made by the customer.